Accept Task from Queue
Explanation
This activity is used to accept the task from the support queue to which you are
assigned.
Prerequisites
To perform this activity, you should be the assignee for the particular task
or belong to the support queue to which the task is dispatched.
System Effects
As a result of this activity, the task will be accepted from the support queue and
the task will be set to Open. The accepting user becomes the owner of the task.
Window
Task
Related Window Descriptions
Task
Accept
Task
Procedure
- Open the
Task window.
- Select a suitable case, right-click and then click Accept.
The Accept Task dialog box opens.
- In the Task Work Folder field, enter the suitable work folder for
the task.
- In the Contact Notes Message field, you can enter
a comment or a note.
- Save the record.