Complete Case Resolution

Explanation

This activity is used to complete the case resolution. The case resolution is entered after the case has been solved and any existing tasks have been closed. 

Prerequisites

To perform this activity, the case must be in the Open status.  

System Effects

As a result of this activity, the case resolution will be completed.

Window

Case

Related Window Descriptions

Case
Case/Description

Procedure

1. Open the Case window and query for the relevant record.
2. Click the Description tab. Click New.
3. In the lower text area enter the case resolution in a selected language.
4. Save the record.(F12)