Complete Task
Explanation
This activity is used to complete a task. The task resolution should be
entered when the solution for a problem has been found. When
the work on the task is completed, the status is
set to Completed.
Prerequisites
- The resolution for the task must have been entered.
- The work on the task must have been completed.
System Effects
As a result of this activity, the task will be completed. When
the AUTO_COM_TASK_CASE system parameter is set to True, the case
is set to Completed automatically when all the tasks on the case are
completed or closed.
Window
Task
Related Window Descriptions
Task
Complete
Task
Procedure
- Open the
Task window.
- Select the relevant case, right-click and then click
Complete. The Complete Task dialog box opens.
- Select a value for the Completion Code
field.
- Optionally, click List to select a
value for the Work Folder field.
- Optionally, enter a value in the Contacts Note
Message field.
- Click OK.