Dispatch Task

Explanation

This activity is used to dispatch the tasks to a suitable support queue or assignee who will accept and handle the task. The task can then be investigated.

Prerequisites

• Tasks must have been created.
• If you are dispatching more than one task at the same time, both tasks must be in the same status.

System Effects

As a result of this activity, the tasks are dispatched and the status is set to Queued.

Window

Task
Case

Related Window Descriptions

Task
Dispatch Task

Procedure

To dispatch a single task:

1. Open the Task window, select a suitable task, right-click and then click Dispatch. The Dispatch Task dialog box opens. (You can also do this by selecting the Tasks tab of the Case window, selecting the row containing the task and performing the right mouse button operations.)
2. In the Organization field, the default support organization for the assignee is displayed.
3. In the Queue field, enter the support queue to which you want to dispatch the task, or in the Assignee field enter the assignee to whom you want dispatch the task.
4. In the Task Work Folder field, enter the work folder to which you want to connect this particular task.
5. In the Contacts Notes Message field, enter any comments or messages as required.
6. Save the record.

To dispatch multiple tasks:

1. Open the Case window, click the Tasks tab, select the rows containing the tasks, right-click and then click Dispatch. The Dispatch Task dialog box opens.
2. Perform the steps 2 to 6 mentioned under the heading Dispatch a single task for each dialog box that opens.