Enter Business Object

Explanation

This activity is used to connect business objects to a support key. You can set individual response times for business objects. The business object types that can be connected are sales part, customer agreement, equipment object, change request, service contract, project activity and shop order. When you create a case using the New Case Assistant, you can select business objects connected to the support key, if required.

Prerequisites

• A support key must have been created in the Support Key window.
• Business objects must have been defined on the Support Organization Basic Data/Business Object tab. 

System Effects

If the Select Business Object Identified by Support Key check box is selected, the business objects defined for the support key can be selected when creating cases using the New Case Assistant.  

Window

Support Key

Related Window Descriptions

Support Key
Support Key/Business Objects

Procedure

1. Open the Support Key window and query for the relevant support key.
2. Click the Business Objects tab.
3. Select a row on the lower table and double-click to create a new record. (or press F5)
4. Select a value in the Business Object field.
5. Enter values in the Ref ID 1, Ref ID 2, Ref ID 3, Ref ID 4 fields. Right-click on the row and select Business Object Selection. The Business Object Selection dialog box opens. Select the values for the IDs. Click List to select suitable values. 
6. Optionally, enter numerical values in the Reaction Time, Interval, Response 1, Response 2, Response 3, Response 4 fields.
7. Save the record. (F12)