Enter Resolution
Explanation
Use this activity to enter a resolution
for a particular case.
Prerequisites
To perform this activity, the
case must be in status Open.
System Effects
As a result of this activity, the resolution to the case is entered.
Window
Case
New Case Assistant
Related Window Descriptions
Case
Case/Description
Procedure
- Open the
Case
window and query for the case for which you wish to enter a resolution.
- Select the
Description tab.
- In the lower text
area, enter the resolution for this case.
The lower text area is the default Our Resolution field.
- Save the record.