Close or Reopen CRO

Explanation

This activity is used to manually close a component repair order line.

When closing a component repair line, you can close the component repair order as well if no other lines exist or if the other lines already are closed. You can close all lines in one single action from the component repair order header if all lines are in Completed or Closed status.

When the component repair order line is in Closed status, no further actions can be taken. This means that all work related to the processing of the component repair order line should be completed before you close the line. This includes creation and transfer of sales lines for invoicing and dispatching of the repair parts. However, if necessary, you can reopen a closed component repair order line. This could for example be when labor transactions are missing since the repair shop manager has not approved the reported time.

Prerequisites

To close a specific component repair order line:

• The component repair order line must be in Completed status.
• If the repair order type selected for a repair line is Disposition Shop Order, the line status must be Signed Off.

To close all component repair order lines in one single action:

• All component repair order lines must be either in Completed or Closed status.
• If the repair order type selected for the component repair order line is Disposition Shop Order, the line status must be Signed Off.

System Effects

As a result of this activity:

• The component repair order line(s) will change to Closed status.
• If no other lines exist in a lower status than Closed, the component repair order will be closed and acquire the Closed status as well.

Window

Component Repair Order

Related Window Descriptions

Component Repair Order/Repair Lines
Component Repair Order/Exchange Lines
Component Repair Order

Procedure

To close a component repair order line manually:

1. Open the Component Repair Order window and search for the order.
2. Click the Repairs or Exchanges tab.
3. Right-click the line and then click Close.

To close the entire component repair order manually, including the lines:

1. Open the Component Repair Order window and search for the order.
2. Right-click in the header and then click Close.

To reopen a closed component repair order line:

1. Open the Component Repair Order window and search for the order.
2. Click the Repairs or Exchanges  tab.
3. Right-click the line and then click Reopen.