Enter Repair Line

Explanation

This activity is used to enter repair lines. The component repair order consists of a header and part lines and is used for many different kinds of services. It is on the part line the part and the quantity to be repaired is defined. The parts to be processed on the component repair order lines must be owned by the same customer. It is not possible to handle services of components owned by different customers on the same component repair order.

You have two options for entering a component repair order: (1) Using an assistant that guides you through the entire entry process and (2) manual entry.

The information entered in the component repair order header is inherited to all component repair order lines. On the part line you can manually change the default values retrieved from the header at any time during the repair process.

All possible actions for a component repair order are done on a line level. The following actions can be considered as the most important:

• Updating fault information inherited from the header or specifying fault information for this particular part line.
• Updating of specifying package condition.
• Registering part receipt and/or reserving from stock.
• Selecting repair order type.
• Specifying service types.
• Analyzing costs and process sales lines.
• Creating a customer order for dispatch of the the repaired part.

The service types contain information about the repair actions for the part and the amounts the customer is to be charged. A service type can, with the correct settings, generate a predefined work scope for work order and components and/or operations for repair shop order.

The repair order type determines how and the kind of environment in which the service will be performed. The default value is Not Decided. The selection of a specific repair order type depends on the complexity of the service and whether you work in a work order, or in a shop order environment.

• Work Order is suited for simple repairs in a work order environment.
• Repair Shop Order is suited for simple repairs in a shop order environment.
• External Service Order is suited for both simple and advanced repairs in both a work order and in a shop order environment.
• Disposition Shop Order is suited for advanced repairs in a shop order environment.

You can create new part lines for an existing component repair order as long as the status is Released.

Prerequisites

• An inventory part with the part type Manufactured or Purchased must exist on the site.
• If fault information is to be updated or specified, discoveries, symptoms, classes, and fault types must have been entered as basic data in the Work Order and PM Basic Data window. Causes must have been entered as basic data in Maintenance Basic Data.

System Effects

As a result of this activity, one or several component repair order lines are created.

Window

Component Repair Order
New CRO Assistant

Related Window Descriptions

Component Repair Order/Repair Lines
Component Repair Order
New CRO Assistant

Procedure

Manually by using the Component Repair Order window:

1. Open the Component Repair Order window.
2. Search for your component repair order.
3. Click the Repairs tab.
4. Create a new record.
5. Enter the part number or select it from the List of Values.
6. Enter a quantity greater than zero.
7. Optionally you can update planning and fault information for this particular part line.
8. Save your record.

By using the assistant:

• In the first step you will specify the general information on the component repair order, i.e., the header.
• In the second step you may create component exchange lines, including information about any accessories enclosed with the exchange part.
• In the third step you may optionally specify fault information for the repair parts.
• In the fourth step you may create component repair lines, including information about any accessories enclosed with the repair part.