Use this tab to specify and view general information of the component repair order (CRO), i.e., the header, such as customer information, planning schedule, planning information and fault information. Most of the information is specified at the time of creating the CRO. The information entered in the CRO header is inherited to all CRO lines. You can manually change the default values retrieved from the header on the part line at any time during the repair process.
In the fault information area you can describe the detected problems, i.e., the part’s discrepancy from the original window, fit and/or function. This information might be helpful later on when preparing the work, in troubleshooting and for repairs. The fault information codes are entered as basic data and can then be used on the CRO. The reason for having predefined fault information is to consistently record the fault information, which then can be used for technical and financial follow-ups and analysis of faults and costs.
Register component repair request
Enter CRO header
Enter or
modify general fault information
Cancel CRO
Close or re-open CRO
Enter note