Define Reason Codes

Explanation

This activity is used to enter the reason codes that will be used when processing a work order on the mobile device. You can define where in the process the reason code should be used.

Prerequisites

N/A

System Effects

As a result of this activity, one or more reason codes are defined, and based on your selection, can be used when suspending a work order, setting it on hold, abort a work order, rejecting it or registering a revisit requirement.

Window

Mobile Basic Data

Related Window Descriptions

Mobile Basic Data 
Mobile Basic Data/Reason Codes

Procedure

1. Open the Mobile Basic Data window.
2. Click the Reason Codes tab and create a new record (F5).
3. In the Reason Code field, enter a reason code.
4. In the Reason Code Description field, enter a description of the reason.
5. Select the Reject check box if the reason is to be used when rejecting the mobile work order.
6. Select the Abort check box if the reason is to be used when aborting the mobile work order.
7. Select the Suspend check box if the reason is to be used when suspending a mobile work order.
8. Select the On Hold check box if the reason is to be used when setting the mobile work order on hold.
9. Select the Revisit Required check box if the reason is to be used when registering a request for revisit.
10. Save the record (F12).