Create New Customer Warranty Line

Explanation

Use this activity to create a new customer warranty line. When an object with a warranty which has the Active status is connected to a work order, the Customer Warranty check box on the work order is selected if the entry date of the work order is within the warranty period of the object. If the warranty status is manually changed to the Pending or Closed status, the check box on the work order is cleared.

Prerequisites

• Warranty actions must have been defined on the Maintenance Basic Data/Warranty Action tab.
• Symptoms must have been defined on the Work Order and PM Basic Data/Symptoms tab.

System Effects

As a result of this activity, a new customer warranty line is created for the object.

Window

Functional Object
Serial Object

Related Window Descriptions

Functional Object
Functional Object/Warranty
Serial Object
Serial Object/Warranty

Procedure

1. Open the Functional Object or Serial Object window, and click the Warranty tab.
2. In the lower table, create a new record (F5).
3. Enter a warranty action in the Warranty Action field. Use the List of Values to select a suitable value.
4. Enter the time period during which the warranty will be valid in the Valid From and Valid Until fields.
5. Enter a symptom in the Symptom ID field. Use the List of Values to select a suitable value.
6. Save the information (F12). Once the warranty line is saved, the Warranty check box on the General tab will be selected.