Investigate Similar Faults

Explanation

This activity is used to examine the historical data for repaired faults. Once the relevant product model, function, fault code and time interval are entered, you can populate the data to be examined. This data includes the number of occurrences, average duration in hours, average man-hours used, and the average operational value. You can also view the fault codes that were reported when repairing the faults as well as the material used per fault code. The historical information provides support at later stages for similar repairs of the same type of reported faults.

Prerequisites

Historical information on the faults must exist.

System Effects

As a result of this activity, the historical information for repaired faults can be examined and investigations of similar faults may be done.

Window

Support Fault

Related Window Descriptions

Support Fault
Fault History
Fault History List

Procedure

1. Open the Support Fault window.
2. In the Product Number field, enter the relevant product number. Use the List of Values to select a value.
3. In the Model Number field, enter the model number of the selected product model. Use the List of Values to select a value.
4. In the Insp Function No field, enter the function number of the selected product model. Use the List of Values to select a value.
5. In the Insp Fault Code field, enter the fault code of the selected function. Use the List of Values to select a value.
6. In the Fault Date From field, enter the date you want. By default, the date one year back is displayed. This value can be changed.
7. In the Fault Date To field, enter the date you want. By default, the system date is displayed. This value can be changed.
8. Click Populate to query for the data based on the given information.
9. Observe the information displayed in the Overview tab and the Fault Codes and Material tab.
10. Optionally, click Clear to remove the query results displayed in the tab windows.