Define Appointment Reason

Explanation

Appointment Reasons are used when registering an appointment that violates the SLA Dates of the work order. When sending an appointment request, the system requests appointment offers over the range of dates covered by the appointment period. Depending upon the SLA dates of the work order (SLA Req. Start and SLA Req. Finish), some offers may be returned that are inside the appointment period, but violates the SLA dates. In such a situation, the user has to register a Reason, if they accept an appointment that violates the SLA dates of the work order. The reason entered is recorded in the work order journal. For more information refer to the activity Accept Appointment Offer.

Prerequisites

None.

System Effects

As a result of this activity, the appointment Reasons are defined.

Window

Appointment Basic Data

Related Window Descriptions

Appointment Basic Data/Reason
 

Procedure

1. Open the Appointment Basic Data window.
2. Click the Reason tab and create a new record (F5).
3. In the Reason Code field, enter the ID of the appointment reason.
4. In the Reason Description field, enter a description of the appointment reason.
5. Save the information(F12).