Suspend Work Order

Explanation

This activity is used to suspend a mobile work order. This is done when you need to stop working on the work order for a longer period of time. For example, if you don't have the required material on hand and need to get it from the warehouse. When a work order is suspended, it is moved back to the assignment stage and you will need to restart the work flow. All recorded actions, e.g., time, material, tools-and-facilities will be retained on the work order.

Prerequisites

The work order should exist on the mobile device running IFS Mobile Work Order.
The work order should be started or set on route.
A reason code must be defined in basic data, for use when suspending a work order.
For automatic time transaction creation (if this is set up in the security configuration), a default craft and a default travel craft should be defined for the employee/mobile user.
If surveys are to be used in the work order flow, the work order integration should be defined for the survey in IFS Human Resources.

System Effects

The work order is set to the Accepted status.
If the work order was previously on route, the automatic travel time transaction (if this is set up in the security configuration) is updated on the work order.
If the work order was started, the automatic work time transaction (if this is set up in the security configuration) is updated on the work order.
A journal entry is created on the mobile work order.

Window

The mobile device on which IFS Mobile Work Order is installed.

Related Window Descriptions

Refer the help for IFS Mobile Work Order on your device.

Procedure

On the Home Screen, tap Work Orders.
Tap on the the work order you wish to suspend and then tap Suspend.
From the values available in the list for the Reason field, select the reason for suspending the work order.
Optionally, enter a note.
Tap Save.

Note: If you have set up a work order survey to appear at this stage of the work flow, the survey will be opened. Respond to the survey and click Save.