View and Correct Erroneous Transactions

Explanation

This activity is used to view and correct erroneous transactions that occurred whilst working on a mobile work order. The errors, for example missing basic data or incorrect data entry, are identified during the synchronization process from the mobile device back to the server. The following actions can be performed as part of the failure handling:

• Make the necessary corrections, for example, enable the required sales part for the user, and resend the transaction.
• Add the transaction to a filtered error list.  When this is done, all future transactions with this type of error will be moved to an ignored transaction list and will not be considered as an error.
• Delete the failed transaction record. Note: When deleting a record from this window, it is recommended that you inform the relevant mobile user to perform an initialization on the mobile device. This is in order to avoid any discrepancy between the databases on the mobile device and server.

Prerequisites

• Data should be synchronized from the mobile device to the server and erroneous transactions should exist.
• You should have the necessary rights to handle failed transactions.

System Effects

• Once all necessary corrections are made, the corrected information will be successfully transferred back to the user or the server.
• If the failed transaction is added to a filter, the related transactions will be moved to an ignored transaction list and all transactions following this can be processed.
• If the failed transaction is deleted, all transactions following the failed transaction will be processed.

Window

Failed Transactions

Related Window Descriptions

N/A

Procedure

1. Open the Failed Transactions window. All failed transaction records are populated automatically.
2. Select the relevant transaction and perform one of the following actions. Note: You can view additional details on the failure by right-clicking on the record and then clicking Show Details.
   1. Resolve the cause of the failure, then right-click on the failed transaction and click Resend.
   2. If this is a controlled failure, i.e., it is allowed to exist, right-click and click Add to Filtered Errors.
   3. To delete a record, right-click and click Delete.